Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Each ticket you post to our tech support team will be answered within approximately 60 minutes. The general inquiries shall be solved right away. Yet, if the assistance request you have sent us requires the aid of an experienced admin technician, we are going to send the ticket to him and will let you know about the delay.

  • Top quality support service
  • Qualified Tech Assistance Service

  • We’ll be online for you 24 hours a day to offer assistance and client support and to aid you with any trouble that you could possibly have when supervising your virtual server. We’re able to support all installed in advance software packages, such as your OS, server management panel (depending on the VPS type) and the Online Control Panel designed entirely by our developers.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Online Control Panel that is offered free of charge along with your virtual server, you can discover a content rich Help section, that includes all you need to know about taking care of your websites and software packages. We have integrated a range of how to articles and reviews and video guides that demonstrate the important web site managing tasks in an understandable form.