Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60 min response guarantee for each support ticket or e–mail that you send to our customer support staff. We’ll rapidly respond to all standard inquiries and forward right away the case to our sysadmins if any additional assistance is required. If you make use of our Managed Servers package, we will carry out any of the included services at a time that has been agreed upon earlier.
A Topflight Customer Support Service
- We will be online for you 24–7–365 to reply to any enquiries that you may have with regard to our Online Control Panel and any of the applications that we have installed for you on the dedicated server. In case you also require help tackling server management tasks, you can have a look at our Managed Servers package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures.
An Intuitive Help Section
Our Online Control Panel has been pre–installed for each dedicated server. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most of the help articles also video versions which show all the tasks that you can perform in a highly illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.