The access to the customer and tech support that a shared hosting company offers can tell you a lot for the services they provide as well. In case you're allowed to use only e-mail messages and / or tickets, you have almost certainly come across a reseller and not the website hosting provider. When this is the case, you'll probably have to wait for several days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for extra help. When the provider offers various means of communication with quick response time that are available at any moment, they are most likely the top provider, not a reseller. So you'll enjoy prompt assistance and top quality support since they'll have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it's generally much better to communicate with your hosting company right away via your preferred method of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux shared hosting service
. Even if you are not our customer yet and you have questions, we can assist you in a timely manner and provide you with the necessary information, so as to give you the choice to make the best decision when you purchase a new web hosting account. We are available at any time, including holidays and weekends, and we supply various ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we have several telephone numbers all over the world, therefore you will be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you will be able to benefit from our 24/7 support services even on official holidays. Your web sites will be available at all times and so will we. With many different connection options, you'll be able to select the easiest approach to contact us and learn more about our solutions in case you don't have an account yet, or request assistance in case you're already one of our customers. You can phone us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour reply time guarantee, even though it rarely takes more than 20 min to get assistance regardless of the complexity of the trouble. Using our customer and technical support services, we are available for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
In case you get a VPS server
through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local phone numbers in the USA, the United Kingdom and Australia plus a live chat service. When you are a current customer and you're looking for assistance with a technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an e-mail message and we will handle the problem and send you a response within one hour. The response time is guaranteed 24/7, including holidays and weekends, yet for the vast majority of issues it takes less than half an hour to receive support. Our support service covers the VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
from us, you're able to contact us anytime using a number of channels and the max time that you will have to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you'd like to know more about our hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in several countries around the world. In case you'd like to receive help with third-party software that you are unable to deploy or operate effectively, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.