You can find a lot of shared hosting providers available, however most of them are resellers who have limited resources, especially in terms of support. A way to distinguish them is the option to contact the company over the phone. The type of support that you can have via this particular channel of communication may vary depending on the supplier - a few of them provide professional phone support, others offer basic and customer support only since some issues are more time-consuming and it would be faster and easier to be resolved through a support ticket, especially when the situation needs to be escalated. However, it's good to know that you could always get in touch with your hosting provider as there are a lot of small-scale issues that can be taken care of effectively and in a timely manner with a phone call, not mentioning that you will be able to get more details regarding the services even before you become a customer.
Phone Support in Shared Hosting
We know that the option to consult with a live representative is rather important, that's why we have three support lines worldwide (UK, USA and Australia) and you'll be able to reach us over the phone for fourteen hours a day. In case you consider getting one of our Linux shared hosting service, for instance, you'll be able to give us a call and find more about our services prior to ordering in order to ensure that we match all of the system requirements for your sites. Following the order, you'll be able to get in touch with us about all of the sales and billing problems you may experience, or get any kind of general or basic tech information you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to find out more about the plans, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical matters may require a support ticket to give some time to our tech support team to analyze, we'll assist you with a range of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the United States, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we also have an international number where you'll be able to get in touch with us.