If you’ve got a website, a problem could always show up and it doesn’t necessarily need to be associated with the hosting service. For instance, something could go wrong when you bring a software app up to date or some vital data could be modified or deleted by accident. No matter what the nature of the problem might be, you will need to touch base with the respective customer care staff and request them to recover a backup or to assist you in troubleshooting the problem that you are facing. How timely they will do it will determine how much time your websites will be down. For certain websites such as community portals or online shopping portals, a protracted downtime often equals lost visitors and money. Hence, it’s crucial to use the services of a hosting company that provides not only a good help desk service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
In case you are using any of our Linux shared hosting service
and you have an inquiry or run into some difficulty, you can touch base with us 24/7/365 by posting a customer support ticket or by sending an e-mail and we’ll make certain that you obtain a response in no more than one hour. In case the issue can be sorted out, we will do it before we get back to you, while if there’s something that you have to do on your end, we will provide you with all the needed info – what possible solutions to try, what settings to check, etc. Usually, you will get an answer within 30 minutes max, which goes to say that waiting for hours on end or even for more than one day to receive help is something unthinkable. Our one-hour response time guarantee is valid for any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a customer support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server
, you’ll obtain an answer within only one hour. You can contact us at all times in regards to general, billing or technical issues and given that we are available 365 days a year, you’ll always receive assistance without any delay. Based on the specific question or issue, we’ll provide you with more information, eliminate the obstacle if it’s been caused by something that’s within our reach or instruct you on what steps to take if you have to update some setting for a software app that we cannot access. You can forget about waiting for a day for each single reply. Actually, in most cases we answer tickets and emails within no more than 20 to 25 minutes.