When your web hosting provider provides live chat support, you're able to talk with an agent in real-time and find out helpful information or get an issue resolved promptly. The key advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the world wide web, so you will not pay any fees in the event that you're in a different country or state. Furthermore, it will be much simpler to copy and paste data such as domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a considerably faster solution to contact the website hosting supplier's support crew in comparison to using a ticketing system. What's more, if some problem requires a little more time to be taken care of, you can do something different while you wait for guidance on the live chat, so that you will not lose time - something that is impossible if you are on the phone.
Live Chat Support in Shared Hosting
As we consider the fact that numerous problems are easily resolved when you talk with a live person, we supply a live chat service for all our prospective and current clients. Our chat is accessible every single day and our customer care representatives will assist you with a wide range of questions and situations. In case you are not our client yet, you are able to learn more about our shared hosting packages and the web hosting platform in general so that you can be certain that your websites will run effectively on our servers. If you already have an account and you have some questions or you experience any problems with some of our services, you'll be able to get in touch with us through our live chat and we will provide you with the necessary details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain troubles that require more time or the help of a system administrator, but for a lot of common troubles you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, which means that any time you have any questions regarding our Linux semi-dedicated servers, you will be able to talk with our customer support team at any time no matter if you've already purchased an account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, but we're able to assist you with quite a lot of tech questions as well. We can help you select the optimal package for your sites in case you don't have an account yet, we can answer any billing questions or issues you have or we can assist you with setting up your new e-mail address on your computer or smartphone - all this will be done quickly as our live chat service is available all the time, every day. Any time you need support, you are able to talk with an agent and save a long time.