When your web hosting provider provides live chat support, you're able to talk with an agent in real-time and find out helpful information or get an issue resolved promptly. The key advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the world wide web, so you will not pay any fees in the event that you're in a different country or state. Furthermore, it will be much simpler to copy and paste data such as domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a considerably faster solution to contact the website hosting supplier's support crew in comparison to using a ticketing system. What's more, if some problem requires a little more time to be taken care of, you can do something different while you wait for guidance on the live chat, so that you will not lose time - something that is impossible if you are on the phone.