A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It is typically part of the billing account and is the best way to deal with an issue that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. In this way, all responses supplied by either party will be kept in the very same place in the event that somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete some task or to touch base with the hosting company’s support staff. In case you would like to administer a handful of domains and each one of them is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. In addition, it may take a substantial amount of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other web hosting providers, the trouble ticket system that we use with our Linux shared hosting service is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to remember several sign-in credentials, as you’ll be able to manage both your tickets and the hosting account itself from one location. So, in case you have a question or run into an obstacle, you can touch base with our customer care staff members instantly. Our ticketing system features an intelligent search option. This suggests that even if you have opened a lot of tickets over the years, you will be able to find the one that you need easily. Plus, you can read knowledge base hints on solving commonly encountered issues.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you want to touch base with our technical support engineers, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a completely different customer support platform as you’ll need to do with most hosting companies on the marketplace. Our integrated ticketing system will enable you to open a new ticket with ease and to search through older tickets using a smart search filter. Also, you will be able to read the applicable knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can accomplish all these activities without signing out of your Control Panel at any time, which suggests that in case you chance upon any complication or have a question, you can touch base with our support engineers and solve the specific issue in no more than one hour through one single support platform.