A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It is typically part of the billing account and is the best way to deal with an issue that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. In this way, all responses supplied by either party will be kept in the very same place in the event that somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete some task or to touch base with the hosting company’s support staff. In case you would like to administer a handful of domains and each one of them is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. In addition, it may take a substantial amount of time for the hosting provider to reply to your tickets.